Privacy Policy

Last Updated: August 28, 2026

VALO DENTAL STUDIO S.A.S., doing business as Valo Dental Studio (“Valo Dental Studio” or “the Clinic”), respects the privacy of our patients, prospective patients, website visitors, and others who interact with us.

This Privacy Policy explains how we collect, use, store, protect, and, where applicable, disclose personal information obtained through our website, forms, advertisements, social media, email, SMS, WhatsApp, telephone communications, consultations, and other channels related to our services.

1. Business Information

Legal Name: VALO DENTAL STUDIO S.A.S.
Trade Name: Valo Dental Studio
Address: Vizcaya Shopping Center, Cl 10 #32-115 Local 134, El Poblado, Medellín, Colombia
Phone: +57 (314) 205-9095
Email: info@valodentalstudio.com
Website: https://valodentalstudio.com/

2. Information We Collect

Depending on how you interact with Valo Dental Studio, we may collect the following categories of information:

• Identification and contact information, including your first and last name, mobile phone number, email address, and other contact information you voluntarily provide.
• Information related to dental inquiries and services, including treatments or services you are interested in, the reason for your inquiry, information provided for an initial assessment, appointment preferences, and communications relating to your care.
• Where necessary to provide dental services and permitted by applicable law, medical, dental, or health-related information, including medical history, photographs, diagnostic images, clinical information, and other information necessary to evaluate or provide requested services.
• Information submitted through forms and advertisements, including information voluntarily submitted through our website or forms associated with Valo Dental Studio advertisements on Facebook, Instagram, or other platforms.
• Technical and browsing information, such as IP address, device type, browser, pages viewed, interactions with our website, digital identifiers, cookies, and similar technologies.
• Communications information, including communications made through email, telephone, SMS, WhatsApp, or other channels used to communicate with Valo Dental Studio.
• Consent information, including records relating to communication preferences and SMS opt-in or consent.

3. How We Collect Information

We may collect information:

• Directly from you when you complete a form, request information, schedule a consultation, communicate with Valo Dental Studio, or use our services.
• Through our website and digital tools.
• Through forms associated with Valo Dental Studio advertisements on platforms such as Facebook and Instagram.
• Through SMS, WhatsApp, email, or telephone communications.
• Through cookies, pixels, APIs, and similar technologies.
• Through technology providers used to manage communications, forms, appointments, advertising, analytics, and relationships with patients or prospective patients.

4. How We Use Information

We may use personal information to:

• Respond to requests for information.
• Respond to inquiries regarding dental treatments and services.
• Conduct preliminary assessments of prospective patient inquiries.
• Coordinate in-person or video consultations.
• Confirm, remind, reschedule, or manage appointments.
• Communicate regarding an inquiry or requested treatment.
• Provide and administer dental services.
• Maintain administrative and clinical records where appropriate.
• Provide customer and patient support.
• Send communications requested or authorized by the recipient.
• Improve our services, website, advertising, and user experience.
• Measure the effectiveness of advertising campaigns.
• Perform analytics and performance measurement.
• Prevent fraud, abuse, and activities that may compromise our systems.
• Comply with applicable legal, regulatory, administrative, and professional obligations.
• Protect our legitimate rights and interests where appropriate.

5. SMS Messaging Program and Opt-In Consent

Valo Dental Studio operates a non-marketing SMS messaging program for individuals who voluntarily consent to receive text messages.

SMS messages may include:

• responses regarding dental treatment inquiries;
• follow-up regarding an inquiry initiated by the user;
• requested information regarding dental treatments or services;
• coordination of in-person or video consultations;
• appointment confirmations;
• appointment reminders;
• rescheduling communications; and
• appointment, consultation, or requested service-related updates.

This SMS messaging program is not used to send promotional offers, discounts, advertisements, or marketing messages.

SMS consent is optional and voluntary. The SMS consent checkbox is not pre-checked. Individuals may submit the applicable form without consenting to receive SMS messages.

Consent to receive SMS messages is not a condition of purchasing any goods or services from Valo Dental Studio.

Message frequency varies depending on the user’s inquiry, conversation, consultation, and appointment activity.

Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP.

For SMS assistance, reply HELP, email info@valodentalstudio.com, or call +57 (314) 205-9095.

6. Mobile Information and SMS Opt-In Data — No Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile telephone numbers and SMS consent or opt-in data will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Service providers that technically support our communications may process information only to the extent necessary to provide services on behalf of Valo Dental Studio.

7. WhatsApp Communications

Where an individual has provided applicable consent or initiates communication with Valo Dental Studio through WhatsApp, we may use that channel to:

• respond to inquiries;
• provide treatment information;
• coordinate consultations;
• confirm or remind users of appointments;
• manage rescheduling; and
• provide other communications relating to requested services.

WhatsApp is a separate communication channel from the SMS messaging program described above and is subject to applicable consent requirements and communication preferences.

8. Cookies and Tracking Technologies

Our website and digital advertising may use cookies, pixels, APIs, and similar technologies to:

• operate and maintain our digital services;
• understand how users interact with our website;
• remember certain preferences;
• perform analytics;
• measure advertising campaign performance; and
• improve our advertising and services.

We may use tools provided by Meta Platforms, including technologies associated with Meta Pixel and Conversions API, to measure actions taken after an individual interacts with Valo Dental Studio advertisements and improve campaign measurement and effectiveness.

These technologies may collect information relating to devices, browsers, IP addresses, pages viewed, website interactions, and actions associated with our advertising campaigns.

Where required, use of these technologies will be subject to user consent preferences and applicable law.

9. Service Providers

Valo Dental Studio may engage third-party service providers to facilitate certain functions, including:

• website hosting and maintenance;
• form management;
• CRM and contact management;
• SMS and WhatsApp communications;
• email communications;
• appointment scheduling and management;
• video consultations;
• information storage;
• analytics;
• advertising and campaign measurement;
• technology infrastructure; and
• security.

Such providers may process information only as necessary to perform services on behalf of Valo Dental Studio or where another applicable lawful basis exists.

Our use of technology providers does not authorize those providers to use users’ mobile numbers or SMS consent information for their own marketing or promotional purposes.

10. Meta, Facebook, and Instagram

Valo Dental Studio may use Facebook, Instagram, and other Meta Platforms tools to advertise its services and receive inquiries from prospective patients.

When an individual completes a form associated with one of our advertisements, Valo Dental Studio receives the information that individual chooses to provide.

Information received by us will be processed in accordance with this Privacy Policy and the specific consent provided by the individual.

Information collected directly by Meta through its own platforms is also subject to Meta’s own terms and privacy practices.

11. International Processing and Transfers

Some technology providers used by Valo Dental Studio may operate or store information outside Colombia.

As a result, personal information may be processed or stored in other countries when necessary to use those services.

Where applicable, we will seek to implement reasonable measures so that such processing is conducted in accordance with applicable legal obligations and appropriate data-protection standards.

12. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and for any additional period required or permitted by applicable laws, regulations, and professional obligations.

Retention periods may vary according to the nature of the information, the individual’s relationship with Valo Dental Studio, whether a clinical relationship exists, and applicable legal requirements.

13. Data Security Practices

Valo Dental Studio maintains reasonable administrative, technical, and organizational safeguards designed to protect personal information from loss, unauthorized access, alteration, disclosure, or misuse.

However, no electronic transmission or storage system can guarantee absolute security.

14. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

• know what personal information we process;
• request access to your information;
• request correction or updating of inaccurate information;
• request deletion of certain information where legally permitted;
• withdraw certain consents;
• object to or request restrictions on certain processing;
• request information regarding how your information has been used; and
• submit inquiries or complaints regarding the processing of your information.

You may specifically withdraw your SMS consent at any time by replying STOP to a text message from Valo Dental Studio.

Certain rights may be subject to exceptions or legal, regulatory, or professional obligations requiring us to retain particular information.

To exercise your privacy rights or update your information, contact info@valodentalstudio.com.

15. Children’s Privacy and SMS Age Restriction

Valo Dental Studio’s dental services may, where appropriate, be provided to minors with the involvement and authorization of a parent, guardian, or legal representative.

However, the SMS messaging program described in this Privacy Policy is intended for individuals 18 years of age or older.

We do not knowingly collect SMS consent directly from individuals under 18 for participation in this messaging program.

16. Third-Party Links

Our website or communications may contain links to websites, platforms, or services operated by third parties.

Valo Dental Studio does not control the privacy practices of those third parties. We encourage users to review their respective privacy policies before providing personal information.

17. Sale or Rental of Information

Valo Dental Studio does not sell or rent personal information belonging to patients or prospective patients to third parties for their own commercial purposes.

In particular, we do not sell, rent, or share mobile numbers or SMS consent/opt-in information with third parties or affiliates for marketing or promotional purposes.

18. Changes to This Privacy Policy

Valo Dental Studio may update this Privacy Policy to reflect changes in its practices, services, technologies, or legal requirements.

When changes are made, the “Last Updated” date at the top of this page will be revised.

19. Terms & Conditions

Use of our digital services and SMS messaging program is also subject to our Terms & Conditions:

https://valodentalstudio.com/terms-conditions/

20. Contact Us

For questions regarding this Privacy Policy or our processing of personal information:

VALO DENTAL STUDIO S.A.S.
Valo Dental Studio
Vizcaya Shopping Center
Cl 10 #32-115 Local 134
El Poblado, Medellín, Colombia
Email: info@valodentalstudio.com
Phone: +57 (314) 205-9095